Refund policy

Returns

You may cancel your order and request a return within 14 days of the date of delivery. Please notify us using our chat system or by phone. if you intend to return your part(s) within this time, we will provide a link for a prepaid label. You then have 14 days to return the part(s).

If you ordered the wrong part(s), changed your mind, or found that your appliance had other defects, not related to the part supplied, it must returned unused and in are-saleable condition, including the part packaging, and all paperwork. Please be aware that the costs of returning the part(s) must be paid by you. A pre-paid postage label will be provided to return the part(s). The return postage cost of £3.95 will be deducted from any refund applicable.

Part(s) that have been used, fitted to your appliance, or purchased more than 14 days ago cannot be returned.

This applies to UK orders only. If you used a proxy, or forwarding service, to deliver to an address outside the UK, you must return the part(s) at your own cost.

Faulty or defective part(s) must be returned in the condition that you received them. We will provide a free return label at no cost, so that you can return the part(s). Please make sure you get proof of postage, in case the carrier loses the part(s).

Refunds

Products damaged by misuse, abuse or negligence are not eligible for refunds.

We will refund the initial standard delivery charge, which is the cheapest delivery method at the time of purchase.

Provided that you return your parts in accordance with conditions we will refund the costs you paid for the part(s) or replace / exchange them, if applicable. Refunds will be refunded to the account/card use to purchase the part(s).

Warranty

We offer the following warranty on all domestic parts only.

Faults caused by accident, neglect, misuse or normal wear and tear are not covered by this warranty, beyond:

For part(s) deemed as Genuine manufacturer’s part we offer 12 month warranty, from the date of purchase.

For non-genuine compatible parts (copy parts / pattern parts) we offer 6 months warranty, from the date of purchase.

Please see further details here: Terms of Use

Commercial Elements and Business Users

All catering and commercial elements have a 25 percent restocking charge and come with 3 months warranty.